The 90-Minute Consultation
Paid in full when you book. You can move your session or cancel for a full refund with at least 48 hours' notice. With less notice, the fee is not refunded, but you can move your session once, to a time within 30 days. If you miss the session without telling me, the fee is not refunded. If I need to move it, you choose a new time or a full refund.
Her Business OS
If you cancel before your onboarding call, I will refund what you have paid. Once the onboarding call has taken place, the build is under way and payments are not refunded, because the work starts from that call. If your proposal splits the fee into instalments, the remaining instalments still fall due on their dates.
Her Content System
Paid in full when you book. If you cancel before your interview call, I will refund what you have paid. Once the interview call has taken place, preparation for your build is under way and the fee is not refunded. If the prep is not done in time for your build, we will agree a new date.
If I need to cancel or move
If I have to move a session, through illness or anything else, I will tell you as soon as I can and offer you a new time, and any timeline moves with it. If I cannot deliver a service you have paid for, I will refund you for the part I have not delivered.
How refunds are paid
To the card you paid with, through Stripe, within 14 days of us agreeing the refund. Your bank may take a few more days to show it.
If something is not right
If you are unhappy with any part of the work, email hello@annaemoran.com while we are still working together and I will do my best to put it right.
Contact
hello@annaemoran.com. I reply within two working days.