Who I am
This website, annaemoran.com, and the services on it are run by Anna Moran through Soulana Media FZ LLC, a free zone limited liability company licensed by the Creative Media Authority in Creative Zone, Abu Dhabi, United Arab Emirates (business licence B.L. 1604/26), PO Box 769432, Abu Dhabi. In this policy, "I", "me" and "my" mean Anna Moran and Soulana Media FZ LLC. If you have any questions about your information, email hello@annaemoran.com.
What I collect
When you book a call or a consultation: your name, email address and the answers you give in the booking form, collected through Zoom Scheduler.
When you pay: payment is handled by Stripe. I see that a payment was made, by whom and for what. I never see or store your card details.
When we have a session: paid sessions are recorded on Zoom, and Zoom produces a transcript. I tell you at the start of a call when it is being recorded. The recording and transcript are how you get your copy afterwards, and how I prepare your written plan, guides and recaps.
When you work with me: information about your business that you share so I can do the work, such as how your business runs, examples of your writing, and access arranged to your own accounts.
When you email me or join a waiting list: your name, email address and whatever you choose to tell me.
When you visit this website: my web host, Netlify, keeps standard server logs, such as your IP address and the pages requested, to run and secure the site. To count visits, this website uses Umami, a privacy-friendly analytics tool. It does not use cookies, does not collect personal information and does not follow you across other websites. I use it only to see how many people visit and which pages they read, and I do not use the server logs to follow how you browse.
How I use it
To arrange and run the calls and sessions you book. To deliver the service you have paid for, including your plan, guides, summaries and recaps. To reply to you. To send you information you have asked for, such as news about a waiting list. To keep the records the law requires. I do not sell your information, and I do not use it for advertising.
How I use AI with your information
I use Claude, made by Anthropic, in my own business account to help prepare your written plan, summaries, guides and recaps from your session recordings, transcripts and the material you share. I check what it produces before it reaches you. If you would rather your material is not processed this way, tell me before your session and I will prepare your outputs without it.
Your business information and your own accounts
Everything I build for you runs inside your own accounts, under your control. Your business data and your clients' data stay in your environment. I access it only as needed to build and support what you have asked for, and only while that work is running. When the work ends, my access ends.
Who it is shared with
I use a small number of trusted providers to run my business. Each handles your information only for the purpose described:
Zoom, for booking, hosting, recording and transcribing calls (zoom.us/privacy)
Stripe, for payments (stripe.com/privacy)
Google Workspace, for email and documents (policies.google.com/privacy)
Anthropic, the company behind Claude, for preparing your outputs in my account and for running the systems built in your own account (anthropic.com/legal/privacy)
Netlify, which hosts this website (netlify.com/privacy)
Google Fonts, which supplies the fonts on this website (policies.google.com/privacy)
Flodesk, only if you join a waiting list (flodesk.com/privacy)
I may also disclose information where the law requires it.
Legal basis
Contract, where I need your information to deliver a service you have booked. Legitimate interests, to run and improve my business in ways you would reasonably expect. Consent, for waiting lists and anything optional. Legal obligation, where the law requires it.
How long I keep it
Booking and enquiry details: up to 12 months after our last contact. Session recordings and transcripts: 12 months after the session, unless you ask me to delete them sooner. Client records: for the length of our work together plus 24 months. Payment records: 7 years. Waiting list details: until you unsubscribe or the list closes.
Your rights
You can ask to see, correct, delete or restrict the information I hold about you, ask for a copy of it, object to how I use it, or withdraw your consent. Email hello@annaemoran.com and I will reply within 30 days. I handle your information in line with the UAE Personal Data Protection Law. If you are in the UK or the European Economic Area, you also have the right to complain to your local data protection authority.
International transfers
I am based in the UAE, and some of my providers store information in other countries, including the United States. Where information moves between countries, it is protected by the safeguards those providers put in place, such as standard contractual clauses.
Changes to this policy
If this policy changes, the new version will be on this page with the date it was updated.
Contact
Soulana Media FZ LLC, a free zone limited liability company licensed by the Creative Media Authority in Creative Zone, Abu Dhabi, United Arab Emirates (business licence B.L. 1604/26), PO Box 769432, Abu Dhabi. hello@annaemoran.com